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IT Helpdesk Support x2

Job Title: IT Helpdesk Support x2
Contract Type: Contract
Location: London
Industry:
Salary: Negotiable
Start Date: Asap
Reference: 11933
Contact Name: Skyemarie Bree
Contact Email: skyemarie@rubiconconsulting.co.uk
Job Published: March 27, 2020 18:44

Job Description

 

Rubicon Consulting is currently recruiting for an IT Helpdesk Support – various levels based in and around London on a 3 months contract.

 

Responsibilities:

  • Experience Helpdesk support on 1st/2nd /3rd line.
  • Working on various projects from Document imaging to new desktop set ups.
  • Fixing any faults on laptops & Desktops
  • Provide basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation
  • Manage technical issues, solutions and sales opportunity progress by creating cases within the company helpdesk system
  • Manage case escalation to maintain forward movement on customer issues

Required Experience:

  • Solid & experienced Windows 10 image build experience onto mini desktop devices and laptops.
  • Must operate with integrity re current health conditions or close partners / family.
  • Capabilities focused on image builds
  • Must also be physically competent as in-between image tasks will be physical distribution of normal items associated with image builds

 

Desired Attributes:

 

  • Must be registered to work in the UK.
  • No criminal records.
  • Positive work ethic
  • Listen effectively and show patience while working with customers
  • Learn new technologies quickly
  • Work independently under minimal supervision
  • Take effective notes
  • Multitask effectively and work under pressure

Our Company

Rubicon Consulting is a Talent management consultancy which helps you to optimise business performance and competitive advantage by choosing the right people first time!

 

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